General Conditions of Sale
* (pursuant to Chapter I, Title 3, Part 3, of Legislative Decree 206/2005 and subsequent amendments and additions) *
These general conditions of sale (hereinafter, the "General Conditions") govern the purchase of products and services made remotely via the website www.sicilianfoodshop.com (hereinafter, the "Site"), in compliance with Italian legislation pursuant to Legislative Decree 206/2005 and subsequent amendments (hereinafter, the "Consumer Code").
Sicilian Food Shop is an online shop created and managed by Bloweb di Mariano Macaluso , with registered office in Palermo - Capaci, Via Primo Carnera, 2 - VAT number 06636120823, owner of the "SicilianFoodShop" brand and the portal www.sicilianfoodshop.com .
The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to carefully read these General Conditions, which can be consulted by the Customer at any time also through the link contained in the order confirmation email.
The products displayed on the sicilianfoodshop.com website are marketed by Bloweb, which is solely responsible for managing refunds and chargebacks in legitimate cases.
Prices, descriptions and availability of the Products are specified in the respective sections of the site and are subject to change without notice.
Although the Products are presented with the greatest possible accuracy, the representation through photos, images, colors or any other means is intended as a mere reference and does not imply any guarantee regarding the characteristics of the purchased Product.
The technical information on the site is provided directly by the manufacturers, but is verified and edited by Bloweb through the creation of text, images, and videos. Bloweb reserves the right to modify/adjust product information without notice.
Since these are handcrafted products, the Product Page may contain a section containing information about production times.
In the event that the ordered Product is unavailable, Bloweb will promptly notify the User and, upon request, will refund any advance payments. The User's right to compensation for damages resulting from non-acceptance, even partial, of an order is expressly excluded.
The purchasing procedure includes:
Product selection with quantity and characteristics
Checking and editing your cart
Entering billing and shipping address
Choice of payment method
Acceptance of Terms and Conditions
Order confirmation
Users can modify or cancel the procedure at any time before checkout.
All product prices are in euros and include VAT. Shipping costs are indicated for each product before purchase and also include VAT.
Payments are handled through the secure systems of PAYPAL and Stripe . All communications are encrypted using SSL (Secure Socket Layer) protocol.
Invoices are issued exclusively upon request to VAT holders. The tax document is sent electronically and no changes can be made after it has been issued.
Products leave the manufacturer's warehouse within 24 hours of purchase and reach the user's home within 48-72 hours. Delivery times are approximate and may vary depending on the number of requests.
Upon delivery, the User must check:
Number of packages corresponding to the transport document
Packaging integrity
Any damage must be reported immediately to the courier and confirmed within 7 days by email to This email address is being protected from spambots. You need JavaScript enabled to view it. .
Perishable food products are subject to transportation restrictions. They are accepted with no liability for deterioration due to delivery delays.
The customer accepts unconditional responsibility for any damage due to courier delays.
This Policy applies to all returns and refunds for food products purchased on www.sicilianfoodshop.com . Since these are perishable food products, the right of withdrawal pursuant to Article 59 of the Consumer Code does not apply , except in the specific cases indicated below.
Returns and full refunds are guaranteed only in the following cases:
| Case | Conditions | Procedure |
|---|---|---|
| Non-Compliant or Damaged Product | The product does not correspond to the order, is damaged, altered or unsuitable for consumption | Report within 14 days with photos/videos to This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Shipping Error | Delivered a different product than the one ordered | Report within 14 days with a photo of the product and packaging |
| Failure to Deliver | Package lost by courier | Managed directly by Bloweb after verification with the courier |
Returns or refunds are not allowed for:
General dissatisfaction with taste, smell, or texture
Change of mind or order placed in error
Products purchased in excessive quantities
Perishable products that expire after purchase, if delivered intact
Damage caused by the Customer after delivery
Report : Send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. within the deadline, attaching:
Order number
Clear photos of the problem
Written description
Authorization : The Support team evaluates the request and, if accepted, sends a return authorization (RMA)
Shipping :
Product in original, intact packaging
Unreleased and untasted product
Shipping costs paid by Bloweb only for errors attributable to Bloweb/Supplier
Accreditation : Within 14 working days of receipt and verification of the return
Method : Same payment method used for the purchase
Amount : Full amount of the non-compliant product, including initial shipping costs
Products such as wines, liqueurs, bitters and beers are intended for sale exclusively to adults (over 18 years of age).
Pursuant to art. 59 of Legislative Decree 21/2014, the right of withdrawal is excluded for:
Custom-made or personalized products
Products that are at risk of deteriorating or expiring rapidly
Products sealed for hygiene or health protection reasons
Food products (including wines, spirits, and beverages) are among those products that are "likely to deteriorate or expire rapidly."
Information on the processing of Personal Data is contained in the privacy policy of www.sicilianfoodshop.com .
The conditions contained on the site may be modified without notice and will be valid from the date of publication.
For any questions: This email address is being protected from spambots. You need JavaScript enabled to view it.
These Terms and Conditions are governed by Italian law. The competent court is Palermo.
Consumer Users residing in Europe can use the European Commission's ODR platform available at: https://ec.europa.eu/consumers/odr/ .
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