Shipping conditions

📦 SHIPPING TERMS

"Let's travel together, with clear rules of the game."

Our couriers (UPS, Bartolini, FedEx)   They don't consider food and beverages to be ordinary goods . Here's what you need to know:

✔   What we cover :

• Professional shockproof packaging (tested for long journeys)

• Choosing the most reliable courier for your area

• 24/7 assistance for tracking

⚠   What is important to know :

1. Couriers do not guarantee delivery times   for food products

2. The goods travel at your own risk   (delays/damages are not compensable)

3. Only in case of obvious loss or physical damage   (with insured package) it is possible to request compensation

🔍   Why do we accept these conditions?
Because we believe that   A genuine product deserves to be traveled , even with a little extra risk. If you prefer absolute safety, we recommend:

• Order non-perishable products

• Choose insured shipping

By signing the order, you confirm that you have read and accepted these conditions. Authentic Sicily can be a bit rebellious at times, but it's always worth it.

Wine Shipping

For the delicate shipment of Sicilian wines throughout Europe, we have decided to adopt a system of reinforced cardboard security boxes.

Guaranteed departure on Monday and Tuesday

Regardless of your delivery options, we've decided to ship orders on Mondays and/or Tuesdays each week to avoid long delays in the courier's warehouses over weekends.

Order Processing:

For orders placed from Monday after 6:00 PM to Friday, we process orders on Saturday and your shipments will leave the following Monday.

For orders placed Saturday through Monday before 6:00 PM, we process orders that Monday and your shipments will leave on Tuesday.

Shipments always occur from our suppliers' warehouses. Precisely for this reason, it's necessary to process unique shipments for each warehouse. Therefore, if you place an order from multiple suppliers, we will inevitably have to process multiple shipments.

Shipping Guarantee:

Our primary goal is to let you enjoy unique, healthy, and delicious Sicilian products, and to do this, we strive to ensure your products arrive in excellent condition! Our priority is to protect the product, ensuring its perfect preservation throughout its entire journey. We therefore expertly package your products using materials specifically designed and reinforced for transport, and for this reason, we have chosen the best materials on the market. For our boxes and packaging materials, we have chosen a high-quality Italian manufacturer.

Shipping Responsibility:

Despite all our best choices—the best packaging, the best shipping company, and a weekday pick-up date—once the goods have been handed over to the courier, we are technically no longer responsible. However, we recommend purchasing responsible shipping insurance. This means that in the event of loss or damage caused by the courier, the shipping company will fully refund us, as has already happened, for the cost of the product and shipping. In this case, we simply ask that you wait for the refund process to be completed and we will resend your goods.

In case of loss of a package:

Usually, you'll receive a notification that your package is delayed. Don't worry, it can happen, but if it continues to be delayed, contact our customer service immediately. The package is likely lost, and our support team will work quickly to address the issue and, if necessary, request a refund.

In case of damage to the contents:

If, unfortunately, your (non-perishable) goods arrive damaged due to the courier's fault, what should you do? To claim damages from the courier, you must have purchased insurance and therefore provide photographic documentation to prove the damage.

1. Take photos of the package from different angles, including the label.
2. Take more photos of the inside of the package with the damaged goods, so that the damage is clearly visible.

Without this photographic evidence, the insurance is worthless and we cannot claim the damage.

Rethinking:

If, after this negative experience—certainly frustrating due to the courier's malfunction—you'd like to ask us for a full refund, I could understand. However, in this specific case (goods damaged during transport, excluding perishable goods), we cannot refund the order value as we assume no responsibility for damage caused by the courier.

In any case, our customer support will always try to recover lost or damaged goods (excluding fresh and frozen products). We will immediately ship the goods back after verification and the entire refund process.

So please do a lot   ATTENTION: When receiving packages, always check the external condition of the boxes and, if necessary, accept delivery with reservations.

Right of withdrawal

Pursuant to art. 59 of Legislative Decree 21/2014, the right of withdrawal is excluded in the following cases:

• - order of Products packaged to measure or clearly personalized;

• - ordering Products that are liable to deteriorate or expire rapidly;

• - orders of sealed Products that are not suitable for return for hygiene or health protection reasons or that have been opened after delivery.

With reference to the cases where withdrawal is excluded listed above, the Customer is informed and accepts, in particular, that all food products (including wines, spirits, and beverages) are included among the Products that "risk deteriorating or expiring rapidly," as the characteristics and qualities of these types of products are subject to alteration, including as a result of inappropriate storage.

Therefore, for hygiene reasons and to protect customers, the right of withdrawal does not apply to food products (including wines, spirits, and beverages), but applies only to products purchased on the site that can be returned to their respective suppliers and re-sold without posing a risk to consumer health (such as books, gadgets, kitchen utensils, etc.).